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Social Housing

tenant satisfaction

Tenant Satisfaction

At Nationwide, we don't install windows into houses—we install them into homes and regardless of description—tenants, tenants, householders—the people who live in the homes in which we work are ultimately our customers, and they and their property demand respect and care. Recognising this, being sensitive to individual needs especially for vulnerable and older people, and instilling these values across our installation teams and RLOs is a key part of Nationwide's culture. It's only through tenants and achieving their ultimate satisfaction with the products and service that any partnering contract can truly be considered successful.

Here's what the people who count for Nationwide have to say:

I’ve been a manual worker all my life and to see the two lads working the way did installing my windows was a pleasure. They were great, jolly, in great humour and very hard working. You have a good team there. – Mr C Gallagher, Rugby
The lads who fitted my windows and door were absolutely top draw. So professional in all they’ve done – thankyou! – M Hood, Rugby
We have nothing but good things to say about Mike and Paul when they fitted our new windows. They were ‘out of this world’. My husband is a recovering cancer patient and still going through chemotherapy…the boys went above and beyond by helping me put the blinds back up and hoovering the flat. They even called back round this week with a get well card. – Mr & Mrs C Gloucester
Very happy with the workmen; all polite and happy – Mrs H
I’m very happy with the team and the work’ – Mr P L
Very good job; nice boys who were very considerate’ – Mrs A
We were most impressed with the young men who carried out the replacements. Polite, friendly and helpful’ – A M
The people were very good and everything is fine. Thankyou to all – Mr J B
Neat, tidy, lovely people. Lovely job – Mr B
Hard working, did an amazing job even though there was some scaffolding in the – Mr J
Brilliant – Mr G
Very polite lads; and a great job done. – Ms S
Would like to take this opportunity to express our gratitude at the kindness, consideration and professionalism of the gentleman that replaced all our windows today. – J J Thompson
Given the difficulty in taking out some windows, the work was well undertaken without too much making good. Excellent follow up service. – M.J. & C R
The team who fitted my windows were helpful, polite and efficient clean tidy workers. There was very little mess when they finished. An excellent team. The gentleman who checked their work was also polite and respectful. All made sure I could operate both door and windows. Thank you for a job well done.– Mrs C
What a fantastic job by the Nationwide team and what a polite and friendly group of fitters. Highly Recommended. – Mr E
They could not improve, did a first class job. I’m disabled now and they could not of helped me more. I did ring up for someone to take the blinds down, a lady I spoke to said she would come in the morning to take them down but I am still waiting? But the contractor took them down for me. – Miss O
The team were excellent and patient to my Dads circumstances. – Mr H
The workmen were very courteous, polite and knowledgeable about their work. I couldn’t praise them high enough. Very high standard. – Mr F
Workmen very kind and helped to remove and replace anything in their way.
– Mrs J, Stacey Court
Wes and Josh worked hard all day. It was a pleasure to see our home pulled apart and then put back together and left in such good condition. Lovely workmen. – Mrs W, Rosewood Avenue
They worked well as a team. Each knew what he had to do and did it. Very impressed. – R J
The two chaps who came to me were excellent from start to finish. If all workers were like them there wouldn’t be many problems. I can’t praise them enough. Thank you. – G B
The contractors that visited my home were polite and courteous during their time here. The window fitting is of a good standard and has made a vast improvement to the property, both with the efficiency of heating and cosmetically. Thank you RBC and Nationwide.
– Miss B, Manor Estate
Well done Nationwide fitters. You did a fantastic job. I worked as a plasterer for 50 years and I know a good tradesman when I watch them go about their business. The two fitters that did my windows and doors were very good. Lesley the office girl for Nationwide was also brilliant.
– Mr L
We had a great team. Helpful and polite. – M C, All Saints Close
Very polite and friendly. Hard working and helpful. – Mr & Mrs E
Three lovely hard working men. Was a pleasure to have them do the work for us. – Mr & Mrs B
Kept informed about hold up and new date. Very good service from Nationwide. – J M & S J, Townsend Close
We are so pleased with the windows and doors they make a tremendous difference. The contractors were amazing, really efficient and quick and cheerful. Would recommend to anyone. Thank you. – I & L B
Very quick and efficient. Good job done. Good team of workmen. – Mrs T, Manor Estate
The workers from Nationwide were exceptional. Quick, diligent and accurate to the extreme. We are exceptionally pleased with the end product. – Mr & Mrs l
I felt the work carried out was very good. I had one fault which was dealt with promptly. All the work was good from start to finish. – Mr H, Stacey Court
Could not have got two nicer workmen. Very well mannered. Got on with the job. Cleaned up when finished. Well done Nationwide. – Mr D, Warwick Road
I was very pleased with the windows. They worked well together. – Mrs W
What a wonderful experience with the window fitters. I kept them fuelled with tea because they were such great workers. Very pleased. I do have to have a couple of things finished but nothing major. Great windows! – Ms H
The windows that were fitted are A1! The workmen were in and out my flat so soon. Now at least I can open my windows to the full. Thankyou to all the workmen. – Mr J
I am very pleased with the windows and doors. They were expertly fitted and look very smart. Top marks from me. – Mr S
Brilliant bunch of guys. Very friendly, brilliant workers and very professional. Highly recommended. – Mrs G
The team were very polite and helpful. They worked very fast and efficiently and we doubt that anyone could have done better. – Mr & Mrs B, Sodens Avenue
Well done to everyone that did my work. I’m very pleased. – V C
Very polite and tidy. No mess or even dust. A very good job. Thankyou. – Mrs R
Could not have been better. Worked in a very clean and tidy way. It was a pleasure to have them working in my home. – Ms V, Hallway Drive
Workmen were very skilled at what they did and worked as a team. My wife and I were very surprised at a stress free experience and quality job. – Mr & Mrs C, Sodens Avenue
Two really nice guys. Great team. Thanks gents. – Mr C
I recently had an external door fitted at my flat by your contractors Nationwide. I am writing to say what excellent service I received from this company. The two fitters who came out were extremely pleasant, cheerful and helpful, explaining how my new door locked and ensuring I could manage in my wheelchair. I was most impressed. – Miss H
I’m thrilled with my new windows and doors. They bring such brightness into my flat and the 3 lads who worked here were a joy. I treated them all to bacon batches and barley iced water. In this day when young and old feel divided, it was nice to have my faith restored. Now I can settle down in my paradise. – Mrs G, Rugby
I live in Rugby in a sheltered housing complex. I live at No 20 John Thwaites Close Rugby and I would just like to say that the team of guys who did my windows and doors were excellent. They were friendly chatty and very efficient and very clean and tidy in fact there was hardly any dust at all after they had finished and one young lad even hoovered where they had been working. Top marks thank you– D B, Rugby
With Nationwide the workmanship, quality, time taken was excellent and any mess they cleared themselves. Everyone knew what was happening and got on with their jobs effectively. Bleddyn and his team showed and treated myself, family and my home with respect and good manners. I wish more people have these fine qualities and I can’t speak highly enough of the team – they didn’t just go the extra mile, they went the extra furlong and I would recommend them to anyone including family and friends.
– Ms T, Clipstone, Notts.
Thank you for the new doors at our property in Mansfield. To be honest the old doors were past their sell by date. The workmen were excellent, and the doors are first class. Thanks
– Jim & Caroline.
Mrs Olive Webb called to give her compliments to all involved in her Patio door replacement and in particular to the 2 operatives from Nationwide who she says were "really good, polite and cleaned up after themselves" She was very pleased with the standard of work and says "They look so posh, it’s like winning the lottery. Someone should come and see, they look lovely!"
I would just like to thank you very much for arranging to have my doors fitted today & what a pleasure it was to have your fitter Dave do the work, he has done a magnificent job & I am sure they are going to make a big difference to cutting out the draughts in the bungalow. Thank you once again & I really appreciate the work Dave has done, he is a credit to your Company, a good worker & polite.
– Best wishes Rosemary V Baugh
I just wanted to inform you of my total satisfaction….and say that the chaps who did the job were magnificent. The work was great, but were also really nice and helpful
– Mr S, Stoke Hammond (Vale of Aylesbury Housing Trust)
...I was most impressed by the efficiency and politeness of your contractors during and on completion of the task
– Mr S, Brill (Vale of Aylesbury Housing Trust)
S*** hot!– Mr B, Mexborough (St Leger Homes of Doncaster)
To whom it may concern: I'm very happy with the work that has been done
– Mrs W (Gwynedd)
The boys worked well. They were very pleasant and explained what they were doing. They kept the place clean and tidy after they finished their job.
– S. W (Pwllheli)